ALL TrailMaster Go-Karts purchased from GoKartMasters.com have a 1 Year Limited Warranty.
See warranty policy details below.
Original Reception of Go Kart by Customer
All vehicles are drop shipped from the manufacturer's warehouse in Dallas, TX. Vehicles are packed in a metal crate covered with cardboard by a freight company. Customer is responsible for arrangements with the final delivery driver. If the driver cannot deliver to the customer's address for any reason, the customer must make other arrangements. Go Kart Masters will not pay for any additional delivery costs, pickup fees, etc.
Upon delivery, customer must inspect teh crate before signing the bill of lading. Customer must note any damage on the bill of lading. Customer may only refuse delivery of the kart if the engine itself has received damage, or the lower frame of the cockpit is damaged. Any other damage to the kart due to shipping with be warrantied by replacement of damaged parts. No labor will be covered or reimbursed. Customer is solely responsible for changing out the damaged parts with teh replacement parts.
In rare circumstances, kart may have extensive damage that requires multiple steps to repair. For example, if the front end was damaged in shipping, GKM may cover the wheel hubs under warranty. If the customer installs new hubs and determines that the front end still has issues, GKM will evaluate and replace additional parts (spindle, shocks, an arms, etc). Customers must perform each step and may not demand a replacement kart. In this case, customer must follow the prescribed warranty steps given by Go Kart Masters, regardless of how many parts we must replace. Customer must allow GKM to replace as many parts as necessary to get the kart in working condition. GKM will not replace a go kart under any circumstances once the vehicle has been delivered. Customers who refuse to perform the warranty work, who demand compensation for their labor, who file a chargeback, or refuse to return a kart in an exchange transaction will void their warranty and will be banned form any future purchase,
WARRANTY POLICY
No other warranty, express or implied is provided by GoKartMasters.com. Some products may carry a warranty from the manufacturer. Any warranty offered by a manufacturer is from that manufacturer and not GoKartMasters.com. GoKartMasters.com may assist the customer should a warranty issue arise. For products whose manufacturer offers a warranty, that warranty shall cover defective parts only and not labor. Labor is NOT covered under any circumstance. Warranty does not cover shipping costs. All warranty procedures that the manufacturer requires must be followed, no exceptions. Contact GoKartMasters.com for details and further instructions if you think you have a warranty situation before you proceed. If you have any questions regarding the warranty policy or procedure, you may contact gokartmasters@gmail.com for more information.
If you think you have a warranty claim, please email us. The warranty claim must consist of a picture of the defective part, proof of purchase, model and serial numbers, and contact information. Warranty does not cover any labor charges.
The warranty is provided by the manufacturer. The manufacturer’s limited warranty covers defects. Most manufacturers warrant their vehicles for 90 days on the engine and 30 days on parts from the date you receive your vehicle. Warranties cover defective parts only and do not include parts worn by standard use such as tires, belts, clutches, chains, etc. or parts damaged from use, accidents, wreckage, abuse, misuse or improper maintenance or improper setup of the unit. Any outside repair labor charges, down time, towing or shipping charges are not covered under warranty.
The following are warranty limitations and exclusions:
- Wheels (tires and rim)
- Clutches
- Lubricants
- Gaskets
- Extreme riding, racing or competition
- Loss of time without go-kart
- Vandalism, fire or theft
- Crash or accident
Standard wear and tear parts include but are not limited to:
- -Batteries
- -Plastic Body Parts (fenders, covers, housings, etc.)
- -Brakes
- -Spark Plugs
- -Throttle grips
- -Hoses
- -Fuel lines, brake lines
- -Filters
- -Brake & clutch levers
- -Rubber goods
- -Light bulbs
- -Seats & upholstery
Warranty does not cover or reimburse any outside labor charges. Warranty does not cover any towing or shipping charges to and from.
A picture of the part must be emailed to gokartmasters@gmail.com or submitted via text to 605-368-1612 in order to determine warranty coverage. If a picture is not sufficient for warranty clarification, you may be required to return the defective warranty part(s) to GoKartMasters.com. Shipping costs are your responsibility and will not be covered under warranty. New replacement parts may be shipped to the buyer at no additional charge. Any part not covered by warranty from the manufacturer can be returned to you at your expense. GoKartMasters.com can still ship the part not covered by warranty, but payment will be required.
COVERAGE AND LIMITATIONS
We recommend that initial assembly and preparation be performed by a professional mechanic (motorcycle shop, local auto repair shop, or small engine repair shop) or an authorized dealer of the manufacturer to assure your vehicle is in good working condition or warranty may be void. In the case that the customer decides to assemble the kart, the customers must follow the written and video instructions provided by GoKartMasters.com. For any additional service bulletins about break in period, preventive maintenance or repairs, customers should visit TrailmasterGoKarts.com and follow Official Service Bulletins.
The following list of items not covered by the warranty policy if damage by normal wear and tear, user error, or failure to perform preventive maintenance. This list is not all inclusive and may be modified at any time. Air filter, batteries, belts, body panels, bolts, brakes, brake pads, cables, chains, clips, clutch, CV boots, drive belt, electrical parts, fasteners, fenders, fender mounts, fuel filter, filters, fuses, gaskets, hoses, lights, light bulbs, mirrors, nuts, oil filter, plastic body panels, rubber goods, seats, shocks, spark plugs, sprockets, springs, tires, transmission, and wheels.
The following conditions are not covered by the warranty policy:
- Misuse or Abuse of the vehicle
- Jumping, stunt riding, modification of any kind, racing, over revving the engine, improper adjustment/operator of the clutch, improper adjustment/operation of brakes, improper gear engagement.
- Improper Maintenance
- Failure to follow the minimum maintenance and break-in requirements
- Damage or Wreckage
- Towing & Shipping Charges
- Labor to repair or replace parts
- Use of vehicle for rental or commercial purposes
***WE DO NOT REIMBURSE ANY LABOR COSTS***
WARRANTY PROCEDURE
Email us a picture of the defective part, proof of purchase, model and serial numbers, and your contact information to begin the warranty process. Only the defective part(s) will be replaced and not the complete vehicle. Warranty does not cover any labor charges. If a picture is not sufficient for warranty clarification, you may be required to return the defective warranty part(s) to GoKartMasters.com. Shipping costs are your responsibility and will not be covered under warranty. New replacement parts may be shipped to the buyer at no additional charge. Any part not covered by warranty from the manufacturer can be returned to you at your expense. GoKartMasters.com can still ship the part not covered by warranty, but payment will be required from the customer first. Customer satisfaction is important to us. We will work with you and the manufacturer to resolve warranty issues in a timely manner.
